Policies & Procedures
For more information please contact us
Terms & Conditions
- All sizes and capacities are approximate
- Engraving layouts may be modified to suit your item
- All prices are subject to change. You will be advised of the total cost and are required to confirm your order before it is produced.
Delivery Policy
Australian Delivery
- Delivery is usually within 7 working days from
- when you confirm your order
- or when we receive your artwork (where applicable)
- or when you have confirmed artwork we have sent you
- we will confirm the delivery date when we receive your order
- when payment has been received
Payment Policy
- We accept Visa Card and Master Card.
- Invoices will only be issued to approved customers.
- Account payment details for payment via Electronic Funds Transfer:
- Account Name: NV Trophies
- Bank: Westpac
- Account Number: 175366
- Branch BSB: 032 528
- Accounts Email admin@nvtrophies.com.au
- Artwork Setup Fees
- Set up fees are only charged once per logo or photo
- If your logo is already in our files you will not be charged a set up fee
- You will be advised of any additional setup costs before we proceed with your order.
Returns
Engraved goods cannot be returned. We will not accept responsibility for spelling errors in your engraving. Our automated system takes your engraving directly from the your order to our engraving machines.
Engraving, printing and etching costs
Standard engraving is free. Engraving costs are included in the product cost.
- Standard engraving includes engraving or printing of text and logos onto
- 1 plate on the base of a trophy
- 1 plate on the face of a plaque
- Engraving on 1 side of a tankard or goblet
- Engraving on the back of medallions
Extra costs apply for non standard engraving. Please contact us for a quote on your non standard engraving.
- Non standard engraving includes, but is not limited to
- Engraving on the trophy cups
- Engraving more than 1 plate on the base of trophies
- Engraving 2 sides of a tankard or goblet
- Engraving 2 or printing sides of a medallion
- Engraving multiple plates for perpetual trophies
- Engraving logos
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